Managed IT Services

A recent research report by Currys UK claims an average employee wastes around 46 minutes a day due to outdated technology, which equates to 24 days of working time a year. And as much as 2/3rd of these businesses have their data trapped in legacy systems that can’t be accessed or linked to cloud services. What’s holding them back? For most, it is lack of operational resources and infrastructure expertise. This is where IT outsourcing comes into picture.

Managed IT Services allow you to delegate responsibility of your IT infrastructure, in part or in full, to third-party organizations known as Managed Service Providers (MSPs) and focus on what you do best.

an animated image of a seesaw showing a group of people on one side and a single person on the other side

We have seen the lightning-fast pace at which technology changes happen today. Technical marvels have increased productivity and collaboration but keeping up with the evolving landscape can be both challenging and time-consuming. Additionally, as a business grows, its IT requirements will inevitably change. Allowing a managed services provider (MSP) to shoulder some of the responsibility can help reduce and control costs, increase efficiency and competitiveness, and provide scalability. A qualified and reliable managed services provider offers a wide range of benefits to organizations of all sizes.

Here Are Four Reasons You Should Consider
IT Outsourcing for Your Business

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Access to a team of Experts

Expertise of top-level professionals who find fast, efficient, creative and permanent solutions.

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Reduced IT Cost

Expertise of top-level professionals who find fast, efficient, creative and permanent solutions.

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Minimized Time to Market

Expertise of top-level professionals who find fast, efficient, creative and permanent solutions.

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Fuel for Further Innovation

Expertise of top-level professionals who find fast, efficient, creative and permanent solutions.

There may be many areas of your business that can actually flourish by bringing a Managed Service Provider to your assistance.

Here are some of the areas where organizations need help with the most :

Network and infrastructure

  • Setting up LAN and WAN
  • Setting up Desktop and Laptops for the users in the organization
  • Monitoring of Networks
  • Hardware warranty and support

Security services

Managed IT service providers can make your company’s computer system safer with the following security management and risk prevention services.

  • Anti-malware software
  • Patches and security updates
  • Application compatibility

Cloud computing

By cloud computing we are moving everything online and can access from anywhere.

  • Cloud deployment
  • Backup and disaster recovery
  • Network and storage
  • Application hosting in Cloud

Backup Services

Protecting organizations digital asset is one of the most important part of today’s business.

  • Local or Remote backup
  • 3rd Party tools
  • Cloud backup
  • Disaster recovery

Software As a service

MSPs may offer software programs which your organization can access. This may be part of the SLA or there will be additional usage.

  • Time tracking software.
  • Document management software
  • User management application

Communication Services.

Communication services are used to simplify your business communication. MSPs provide support to various 3rd Party applications Charges.

  • VOIP
  • Data sharing applications
  • Video conferencing applications

Security Auditing

The purpose of security audit is to act as a checklist that validates the polices a security team started are actually in place, and that there are control mechanisms in place to enforce them. Different type of Audits are charges.

  • IT security
  • Cyber security
  • Network security audit

E-commerce integration and management

Set up an e-commerce platform using rapid application framework.

  •  Functional support
  • Customization
  • Technical support and maintenance
  • Server and Database administration
  • Data backup

Support Services

Users of organization may face various issues in their day to day routines. Users can obtain service using the provided and get the support. This can be

  • Operating system issues
  • Network issues
  • Hardware/ Peripherals issues

3rd Party application support.

Compared to vendor support you will always get a 3rd party support with less price.

  • Installation
  • Configuration
  • Integration
  • Trouble shooting

Support to the In-house IT Team

Providing support to the in-house IT team of an organization

  • Technical support
  • Implementation support
  • Training to the IT team

Case studies

Ad technology solution providers based on California

Our customer is a leading Ad technology solution provider based in California who is offering a feature rich campaign management & bid optimization platform for over 100 clients.

Project Features

  • Real time Database monitoring: Monitoring database performance, Queries and other Database health aspects using 3rd party application like SolarWinds.
  • Realtime Server Monitoring: Monitoring the Server Diskspace, Memory, Error logs Using 3rd Party application SolarWinds.
  • Server Jobs monitoring using the internal tools developed by the client.

Customer Benefits

  • Reduced down-time helps the Organization to meet their SLA.
  • Real time monitoring assures due action is taken on time for the continuity and flow of operations.

Marine insurance company based on London

A leading legal and marine consultancy firm based in London with employees working around the globe. To serve their customers well, they needed to make sure that IT related issues were not affecting their regular business.

Project Features

  • Office 365 Support to all the users including Outlook and Share point.
  • Operating system Support: Providing Support to Windows 10 Pro includes Security updates.
  • 3rd Party application support: Providing support to a Document management system named Repstor. This application is integrated with outlook to make sure that all the documents are managed well. This is integrated with Outlook and share point.
  • Time management software support: Registering the time of each employees against the client they worked.
  • User access management.

Customer Benefits

  • Proactive and quick problem solving.
  • Emergency assistance outside the regular business hours.

Customized IT Solutions

A well-thought-out combination of outsourcing and internal IT resources can help you take control of your technology environment and really make it work for your business. If you’re looking for a different class of outsourced IT service, our experts can help. From cloud computing to compliance, we can customize IT solutions to meet your unique business needs. For more information, please reach out to Zinemind Technologies for a free consultation.

Our experiences with RPA

Automated ticket assigning system

New Support tickets received on a centralized email are read, processed and classified into various categories. These are then assigned to respective teams for their action.

The ticket classification is done based on the various Email parameters - such as subject, keywords search within body, sender and even domain addresses.

What’s more, club this to your existing CRM or ticket management system and voila - one could assign tickets to individual team-members, based on their bandwidths!

Invoice Generator

Placing an order online is a pretty straight-forward process from a consumer perspective. However, when it comes to businesses, it's not so cut & dry!

Generating an invoice for each order, needs collaborations & sync up of multiple processes, such as - Customer account information, product description, seller details, inventory availability, etc.

With RPA this whole workflow is automatable!

Business users create a standardized invoice template & populate the aforementioned order particulars from the necessary DB sources - thus making Invoice generation a background process.

Digitizing Documents

If working with forms, invoices, or other papers are part of your everyday work regimes – then you know the tediousness & futility of the whole process.

With RPA, we configure templates to digitally read data from any structured or unstructured documents. These configurations then aid in digitizing data and storing them into neccessary data tables for eternity.

The RPA digitization process could convert data from photo snippets, hand-written forms or PDFs. The digitized data can be displayed in excels, or be viewed from any web application interface as per your needs.

Review comments scrapper

Product reviews are often quintessential components while building a product roadmap. It's one of the primary platforms that allow businesses in identifying common feedbacks, which in turn could be incorporated in future releases.

Eventually we have seen that the best products are the ones that reviews & responds to all comments & ratings - irrespective of the number of products, or the number of reviews.

With RPA you could have your own automated web scrapping tool that reads and stores any and all online ratings available for your product. Combine this with a Sentiment Analysis RPA engine and you could also provide automated responses to a particular type of sentiment.

All this data can be additionally used for driving marketing decisions, or be leveraged uniquely to put your brand/product ahead of the competition.

Sentiment analysis & Text Analysis

How often have you felt the need to understand:
  • The general opinion of a trending topic on a social media platform, or
  • The public emotion for a product/service line to monitor your brand reputation, or even
  • The national sentiment towards a public figure?

RPA facilitates a lot of methodologies - such as Language Detection, Data Cleansing, Word Identification, Repetition count, etc. – that can analyse input text data and leverage the same to meet varying monitoring needs.

This facility is also predominantly used for admin data moderation – to filter & remove toxic words before being posted on social media forums.

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