Our experiences with RPA – ZineMind Technologies

Automated ticket assigning system

New Support tickets received on a centralized email are read, processed and classified into various categories. These are then assigned to respective teams for their action.

The ticket classification is done based on the various Email parameters - such as subject, keywords search within body, sender and even domain addresses.

What’s more, club this to your existing CRM or ticket management system and voila - one could assign tickets to individual team-members, based on their bandwidths!

Invoice Generator

Placing an order online is a pretty straight-forward process from a consumer perspective. However, when it comes to businesses, it's not so cut & dry!

Generating an invoice for each order, needs collaborations & sync up of multiple processes, such as - Customer account information, product description, seller details, inventory availability, etc.

With RPA this whole workflow is automatable!

Business users create a standardized invoice template & populate the aforementioned order particulars from the necessary DB sources - thus making Invoice generation a background process.

Digitizing Documents

If working with forms, invoices, or other papers are part of your everyday work regimes – then you know the tediousness & futility of the whole process.

With RPA, we configure templates to digitally read data from any structured or unstructured documents. These configurations then aid in digitizing data and storing them into neccessary data tables for eternity.

The RPA digitization process could convert data from photo snippets, hand-written forms or PDFs. The digitized data can be displayed in excels, or be viewed from any web application interface as per your needs.

Review comments scrapper

Product reviews are often quintessential components while building a product roadmap. It's one of the primary platforms that allow businesses in identifying common feedbacks, which in turn could be incorporated in future releases.

Eventually we have seen that the best products are the ones that reviews & responds to all comments & ratings - irrespective of the number of products, or the number of reviews.

With RPA you could have your own automated web scrapping tool that reads and stores any and all online ratings available for your product. Combine this with a Sentiment Analysis RPA engine and you could also provide automated responses to a particular type of sentiment.

All this data can be additionally used for driving marketing decisions, or be leveraged uniquely to put your brand/product ahead of the competition.

Sentiment analysis & Text Analysis

How often have you felt the need to understand:

The general opinion of a trending topic on a social media platform, or
The public emotion for a product/service line to monitor your brand reputation, or even
The national sentiment towards a public figure?

RPA facilitates a lot of methodologies - such as Language Detection, Data Cleansing, Word Identification, Repetition count, etc. – that can analyse input text data and leverage the same to meet varying monitoring needs.

This facility is also predominantly used for admin data moderation – to filter & remove toxic words before being posted on social media forums.